Contact Center for Microsoft Teams – 1 Year Subscription

Enhance your customer service operations with the Landis Contact Center, a solution built specifically for Microsoft Teams to provide advanced queuing, analytics, and seamless integration.

• Advanced Queue Functionality: Implement skills-based routing, barge-in capabilities, and live insights to ensure customers are connected to the most suitable agents promptly.
• Real-Time Wallboards: Monitor live queue statistics, including call volumes and agent availability, enabling managers to make informed decisions and maintain optimal service levels.
• Comprehensive Analytics and Reporting: Access detailed call history reports and key performance indicators to evaluate contact center efficiency and identify areas for improvement.
• Call Recording: Utilize automatic or on-demand recording options to ensure quality assurance and compliance, with secure storage and customizable retention settings.
• Seamless Microsoft Teams Integration: Experience a native integration that maintains the familiar Teams interface, simplifying adoption and reducing training time for agents.
• Intuitive Call Handling: Empower agents with one-click call transfer, hold, and mute functionalities, streamlining call management and enhancing productivity.
• Customizable IVR and Smart Routing: Design interactive voice response systems with data dips and regex capabilities to dynamically route callers based on real-time information.
• Scalability and Reliability: Rely on a solution that grows with your business, offering ISO 27001 certification and Microsoft Teams certification for security and dependability.
• Expert Support: Benefit from in-house expert support available 24/7 to assist with any issues, ensuring uninterrupted service.