# Contact Center for Microsoft Teams

Landis Technologies LLC · CHF 807.51 · In stock

## Details

| Field | Value |
| --- | --- |
| Producer | Landis Technologies LLC |
| SKU | CC001A |
| OS | WIN |
| Language | EN |
| DescriptionAdditional | 1 Year Subscription |
| LicenseLevelFrom | 1 |
| LicenseLevelTo | - |
| Delivery | ESD |
| SoftwareOneSku | CC001A |
| ComsoftSku | CC001A |
| LicenseType | Corporate |
| Description | Contact Center for Microsoft Teams |
| Size | 1+ User(s) |

## Description

Enhance your customer service operations with the Landis Contact Center, a solution built specifically for Microsoft Teams to provide advanced queuing, analytics, and seamless integration.

- Advanced Queue Functionality: Implement skills-based routing, barge-in capabilities, and live insights to ensure customers are connected to the most suitable agents promptly.

- Real-Time Wallboards: Monitor live queue statistics, including call volumes and agent availability, enabling managers to make informed decisions and maintain optimal service levels.

- Comprehensive Analytics and Reporting: Access detailed call history reports and key performance indicators to evaluate contact center efficiency and identify areas for improvement.

- Call Recording: Utilize automatic or on-demand recording options to ensure quality assurance and compliance, with secure storage and customizable retention settings.

- Seamless Microsoft Teams Integration: Experience a native integration that maintains the familiar Teams interface, simplifying adoption and reducing training time for agents.

- Intuitive Call Handling: Empower agents with one-click call transfer, hold, and mute functionalities, streamlining call management and enhancing productivity.

- Customizable IVR and Smart Routing: Design interactive voice response systems with data dips and regex capabilities to dynamically route callers based on real-time information.

- Scalability and Reliability: Rely on a solution that grows with your business, offering ISO 27001 certification and Microsoft Teams certification for security and dependability.

- Expert Support: Benefit from in-house expert support available 24/7 to assist with any issues, ensuring uninterrupted service.

---

Canonical page: https://sparkdynamic.vinosoft.shop/en/shop/product/f2a50b18-8897-44f8-809e-ddc8fe2e0f0e