# HelpDesk for SharePoint Online Jet boat

Plumsail Inc. · CHF 355.30 · In stock

## Details

| Field | Value |
| --- | --- |
| Producer | Plumsail Inc. |
| SKU | PLUMS11 |
| OS | WIN |
| Language | EN |
| DescriptionAdditional | 1 Year Subscription |
| LicenseLevelFrom | 5 |
| LicenseLevelTo | - |
| Delivery | ESD |
| SoftwareOneSku | PLUMS11 |
| ComsoftSku | PLUMS11 |
| LicenseType | Corporate |
| Description | HelpDesk for SharePoint Online Jet boat |
| Size | 5+ User(s) |

## Description

Plumsail HelpDesk for SharePoint Online is a robust ticketing system designed to enhance your customer support operations within Microsoft 365.

- Streamlined Interface: Navigate a clutter-free environment that keeps you informed about new and updated tickets, utilizing familiar SharePoint menus for efficient ticket management.

- Comprehensive Ticket Management: Access all essential ticket information on a single page, track updates, interact directly with customers, assign tickets to individuals or groups, and classify them for better organization.

- External Support Widget: Implement a help desk widget on public sites, enabling requesters to submit tickets easily, complete with attachment support and a mobile-friendly view.

- Performance Tracking: Monitor your support team's performance with detailed reports, evaluating efficiency and intensity based on tickets, requesters, and agent data.

- Email Integration: Ensure customer emails instantly appear in SharePoint HelpDesk, facilitating prompt responses and seamless communication.

- Automation Capabilities: Automate repetitive tasks using triggers and schedules, saving time and reducing manual effort.

- Customization and Extension: Tailor forms, message templates, and reports to fit your organization's needs, and extend functionality using Power Automate for enhanced workflows.

- Modern User Interface: Experience a responsive, mobile-friendly modern UI integrated seamlessly into SharePoint Online, enhancing usability and accessibility.

- Flexible Pricing Plans: Choose from various plans, including the Jet Boat plan for starters, offering up to 5 agents and 2,000 comments per month, ensuring scalability to meet your organization's requirements.

---

Canonical page: https://sparkdynamic.vinosoft.shop/en/shop/product/9eb233fb-307d-42d0-be1c-5f8c0e361707